May 30, 2024

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Amazing design, nonpareil

Woman Says Clothing Store Sent ‘Poopy Diaper Wipe’ With Order in Viral Clip

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A video has gone viral on TikTok after a woman shared the “poopy” surprise she found included in a recent order from the online clothing store, Revolve.

TikToker @madisonevemaimin, whose first name is Madison, revealed the unsightly discovery in a video posted this week which has now been viewed over 130,000 times.

Madison explained that she recently placed an order for a jacket from the store only to receive a totally different jacket once the package arrived.

“I tried it on anyway and I reached into the pocket only to find…,” she said in the video and then showed an image of a “poop smeared diaper wipe” from Babies R Us.

“Yes, that is human s**t,” she said.

In 2020 retailers saw an uptick in returns as many people turned to online shopping amid the COVID-19 pandemic. According to a report released from the National Retail Federation, consumers returned an estimated $428 billion in merchandise to retailers in 2020 which was approximately 10.6 percent of total U.S. retail sales that year. Of those returns, roughly 5.9 percent were fraudulent.

Though the total rate of returns was in line with previous years, online returns more than doubled in 2020 from 2019.

In a screenshot featured in the video, which Madison said is from the conversation she had with the store over DM, Revolve responded to an image of the “diaper wipe”:

“[W]e do sincerely apologize that you received the incorrect item and contents in that condition. [T]hough we do make every effort to have all items shipped out in perfect condition, there can unfortunately be oversights on our end. I do sincerely apologize for that!”

Madison said that after the picture exchange, the store offered what she called “the biggest joke”: 20 percent off of her next purchase.

Madison ended the video by saying: “Cancel Revolve,”

In an update featured in the comment section of the video, Madison shared that the store did end up crediting her the “pathetic amount” of $200 which “basically” covered the price of the jacket. In a screenshot featured at the beginning of the video, it appeared that the jacket she intended to receive was $138.

Many commenters were taken aback by the “disgusting” discovery and the company’s response.

“Let us know when you own Revolve because that is the only viable compensation!!!!!!!!,” one commenter wrote.

“Oversights??? Like no how does that even happen to begin with lol,” wrote another.

Package delivery
A video has gone viral on TikTok after a woman says she found a “poop smeared diaper wipe” in a recent package from Revolve. Here, a stock image shows a package being delivered.
Kiwis/Getty Images

Others said they’d experienced similarly unsightly experiences with the store.

“I found a pair of someone else’s dirty underwear in a $1200 ski suit I ordered!!!!!,” one person wrote.

“[W]ait this literally happened to my friend except when she received her dress there was a LITERAL USED UNDERWEAR INSIDE,” another person wrote.

“SHUT UP!!! Repulsive!!!,” Madison responded to this comment.

One commenter questioned how the photo was enough to “prove” her case.

“[H]owever, on their end, how can you prove it? [T]his picture? Hard to make a case when you don’t have proof [of] it being in the jacket from them,” the commenter wrote.

Madison responded that she is not “making any case” but rather “just sharing” her experience.

Another person, who claimed to have a family member who worked at the store said the story seemed “very unlikely.”

“[T]his is a very true story!!,” Madison responded.

Newsweek reached out to Revolve and Madison for comment.

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